Service Update and Our Commitment to You

We would like to take a moment to thank you for your patience and understanding over the past week. We recognize that the recent interruptions to our service were frustrating and disruptive, and we want to be completely transparent about what happened, how we’ve addressed it, and the steps we’re taking to prevent issues like this in the future.

During scheduled maintenance on Friday, June 6th, between 7:00 PM and 9:00 PM PST, we introduced new performance monitoring tools as part of our ongoing efforts to improve system speed and reliability. Unfortunately, an unforeseen conflict with these tools led to unusually high CPU usage in our dispatch application. While everything appeared stable during local, small-scale testing, the issue did not surface until we began experiencing heavy usage early Monday morning.

Once the problem became apparent, our team worked swiftly to diagnose and resolve it. As the week progressed and we delved deeper into the issues, a few minor fixes also caused some problems with the Daily Truck List, as well as some login issues. We’re pleased to report that all applications are now fully operational and stable. With the hardware updates and monitoring tools in place, you should experience improved performance throughout the system.

Here are some improvements you may see:

• Quicker Loading of the Daily Truck List and Master Report

• Quicker Auto Complete for the Asset Number dropdown menus

• Icon Consolidation within the Dispatching app, which changed the notes icon on the Daily Truck list from a yellow caution sign to a pencil on paper. This is the same icon that was on the Calendar Page, so now it's the same icon on all dispatch pages.

  

We understand the critical importance of our platform in your daily operations, and we deeply regret the impact this has had on your business. It’s important to us that you know this was not a typical event—this was the most significant technical challenge we’ve faced in over 11 years of business. Our recent goals have been to enhance the software’s capabilities and improve response times. While this incident challenged us, it also led to improvements that will strengthen the platform in the long term.

We have upgraded hardware and implemented analysis tools that will help us see any performance issues quickly and debug them should they arise. We also have measures in place to identify any system-wide problems, and we will post a notification in our CRO Messenger and send communications to keep you informed. You can also visit the CRO System Status Page for live performance updates.

We truly appreciate your trust and continued partnership. As always, our team is here if you have any questions or concerns. Thank you for allowing us to support your business.

The CRO Software Team