Our Apology & Update on Recent System Disruption

Dear Valued CRO Customer,

We sincerely apologize for the recent disruption caused by an error in our latest software update. We understand that this has impacted your business activities and caused significant frustration.

We intended to release several important bug fixes. However, during this process, a new feature branch that was not scheduled for release was mistakenly deployed live.

The unintended feature changes have been reverted, and your system should now be operating normally. We are reviewing and strengthening our deployment processes to prevent this issue from happening again.

The new feature will be released in the future, accompanied by advanced notice and thorough documentation. It will prevent duplicate billing and location names, enhancing search capabilities, improving data accuracy, and leading to more reliable reporting. We will send more details in advance so you have time to understand the change and be ready when it goes live.

Your trust is important to us. We are committed to providing reliable service, and again, we sincerely apologize for this disruption.

If you're still experiencing issues or have questions, please get in touch with our support team at support@crosoftware.com or chat with us on the CRO Help Widget in the software.

Thank you for your understanding and patience. We value your partnership.

Sincerely,

The CRO Software Team